Shipping policy
Where do you ship from?
We work with trusted international fulfilment partners to deliver Gloss Studio products directly to your door. Every order is carefully processed and quality-checked before dispatch.
How long does delivery take?
Orders are typically delivered within 6–10 business days.
Processing time: 1–3 business days
Shipping time: 5–7 business days
You’ll receive a tracking link as soon as your order is dispatched.
Is shipping free?
We offer free UK shipping on orders over £50.
For orders below this amount, a small delivery fee is calculated at checkout.
Will I have to pay customs or import fees?
No — all orders are shipped with duties and taxes covered, so there are no unexpected charges upon delivery.
Can I track my order?
Yes. Once your order is dispatched, you’ll receive a tracking link via email so you can follow your delivery every step of the way.
My order hasn’t arrived yet — what should I do?
If your order hasn’t arrived within the estimated timeframe, please allow a little extra time during busy periods.
If it’s been longer than expected, contact us at support@glossstudio.co and we’ll take care of it for you.
Can I change or cancel my order?
We process orders quickly to ensure fast delivery.
If you need to make a change, please contact us within 12 hours of placing your order.
Do you offer international shipping?
Yes — we ship worldwide.
International delivery is available at a calculated shipping fee, which will be shown at checkout based on your location.
Delivery times may vary depending on destination, but you’ll receive a tracking link once your order has been dispatched so you can follow it every step of the way.
