Soak-Off Removal Kit

• Avoid contact with skin
• Discontinue use if irritation occurs
• Keep product sealed and away from direct sunlight
• Store out of reach of children

Returns & Refunds

At Gloss Studio, we’re committed to delivering products that meet the highest standards of quality and care. If something isn’t quite right, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

• Items must be unused, in their original condition
  
• All original packaging must be included
  
• Proof of purchase is required
  

Due to hygiene reasons, used nail products cannot be returned unless faulty.

Faulty or Damaged Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery.

Include:

• Your order number
  
• Clear photos of the item
  

We will arrange a replacement or full refund at no additional cost.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved:

• Refunds are processed to your original payment method
  
• Please allow 5–10 business days for the refund to appear
  

Exchanges

We currently do not offer direct exchanges.
If you would like a different item, please return your original order and place a new one.

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
  
• We recommend using a tracked service, as we are not responsible for lost returns
  

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

• Opened or used gels, oils, or nail liquids
  
• Any item not in its original condition

Cancellations

Orders can be cancelled or modified within 12 hours of purchase.
After this window, your order may already be in processing.

Where do you ship from?

We work with trusted international fulfilment partners to deliver Gloss Studio products directly to your door. Every order is carefully processed and quality-checked before dispatch.

How long does delivery take?

Orders are typically delivered within 6–10 business days.

Processing time: 1–3 business days

Shipping time: 5–7 business days

You’ll receive a tracking link as soon as your order is dispatched.

Is shipping free?

We offer free UK shipping on orders over £50.
For orders below this amount, a small delivery fee is calculated at checkout.

Will I have to pay customs or import fees?

No — all orders are shipped with duties and taxes covered, so there are no unexpected charges upon delivery.

Can I track my order?

Yes. Once your order is dispatched, you’ll receive a tracking link via email so you can follow your delivery every step of the way.

My order hasn’t arrived yet — what should I do?

If your order hasn’t arrived within the estimated timeframe, please allow a little extra time during busy periods.

If it’s been longer than expected, contact us at support@glossstudio.co and we’ll take care of it for you.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery.

If you need to make a change, please contact us within 12 hours of placing your order.

Do you offer international shipping?

Yes — we ship worldwide.

International delivery is available at a calculated shipping fee, which will be shown at checkout based on your location.

Delivery times may vary depending on destination, but you’ll receive a tracking link once your order has been dispatched so you can follow it every step of the way.